As a Line Manager, your role in iTrent goes beyond accessing individual employee records — it also includes key tools to help you manage your team effectively. This functionality is part of what’s known as Manager Self-Service (MSS).

Through MSS, you’ll be able to complete a range of tasks relevant to team and service management. Depending on your organisation’s setup, the features available to you may vary slightly, but will typically include:

• Viewing your team’s details, including positions and employee records
• Approving or rejecting requests such as annual leave, timesheets, and expenses
• Managing team absences

This section will guide you through the core features available to Line Managers in iTrent. Additional functionality and training materials may be added over time, and we will keep this space updated to reflect any changes.

In this area, you will find manuals and videos to help you get up and running on the system.

The guides below will walk you through everything related to managing absences, including how to:

• Record employee absences
• View and approve leave requests

This section covers how to view and maintain key information about your team members in iTrent.

You’ll find guidance on:

• Accessing and updating employee records
• Managing approval processes
• Setting up redirections when responsibilities need to be delegated
• Updating employee work patterns/hours

This section is designed for Business Managers and HR team members who support staff by managing key tasks in iTrent on their behalf.

Depending on your organisation’s setup, you may be responsible for:

• Inputting absences, timesheets, and expenses on behalf of employees
• Approving leave or expense requests
• Accessing employee records and supporting updates where needed

These guides will walk you through the tools and processes available to help you carry out these activities accurately and efficiently. As functionality continues to evolve, this section will be updated to reflect any changes or new features introduced.

In this area, you will find manuals and videos to help you get up and running on the system.

The guides below will walk you through everything related to managing absences, including how to:

• Input employee absences
• View and approve leave requests

The mini guide below shares details on how to submit time and expense claims on behalf of your employees.

The video guide provides clear instructions on how to submit claims within iTrent.

This section covers how Business Managers and HR team members can view and update employee information in iTrent.

It includes guidance on:

• Accessing employee profiles
• Editing personal details
• Managing approval processes
• Updating employee work patterns/hours

These tools help ensure employee records are accurate and up to date.

Answers to Your Questions – All in One Place

We’re currently developing an FAQ section based on questions raised during the live training sessions and those submitted via our FAQ form. This section will be updated regularly as new queries come in, so please check back often.

In the meantime, if you have any questions about iTrent that aren’t covered in the training guides, videos, or the FAQ section below, feel free to submit them using the button below.