iTrent Training Support - Employee Self-Service (Customer)

iTrent Training Materials – Employee Self-Service

Welcome to your iTrent training hub.

Delt Shared Services has introduced iTrent, a modern HR and Payroll system that replaces CoreHR. iTrent brings together key processes like managing absences, timesheets, and expenses into one easy-to-use system — making everyday tasks simpler, more consistent, and more efficient. Ultimately, it will improve your user experience.

It expands the range of functions too, while ensuring that all the basic HR and payroll functions we need to pay you all remain in place.

This training hub supports a key user group:

Employees – For employees who currently use CoreHR to view payslips, request annual leave, submit overtime, and file mileage claims.

Training sessions have already been delivered, but this page gives you access to supporting materials you can dip in and out of whenever you need — including video replays and topic-specific guides. These will be updated as the system evolves, so feel free to revisit them anytime for a refresher.

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Live Event Training Videos

Employee Self-Service – Training Video

For employees who currently use CoreHR to view payslips, request annual leave, submit overtime, and file mileage claims.

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Employee Self-Service

iTrent provides you, as an employee, a dashboard from which to access all of your information and tools from a single point that is referred to as ‘Employee Self Service (ESS)’. The ‘Employee Dashboard’ provides widgets and menus to give you access to functions associated with the ESS model including the following:

view and update your personal data
access your personal security settings
view your payslip and base pay details
view the status of any claims that you have made

For companies who are using the more advanced employee self-service options, this will be the central place from which to:

record and update your claims including overtime and expenses
check the status of claims made
view absence details

You may also have access to book annual leave or other absences (if your company has enabled this or if your Ts&Cs permit), review and update your performance management review, book training courses or view internal vacancies.

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In this area, you’ll find manuals and videos to help you get up and running on the system. Below you’ll find materials to help you:

Login
Navigate and move around the system, getting you used to what the various symbols mean and how to use them
Initial views of the system and your own personal data

Mini Guides

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Updating Personal Information

Download

Logging in with Multi-Factor Authentication

Download

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Video Tutorials

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Logging in, Navigating the system, Viewing payslips

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Home Page Navigation

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Personal Details

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By clicking on the Time symbol on the left hand menu, the dashboard view will change to allow you to:

view your weekly schedule
book leave or record other absences
make overtime claims

Mini Guides

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Absences

Download

Annual Leave

Download

Submitting Overtime

Download

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Video Tutorials

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Navigating the Calendar

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Annual Leave

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Flex Leave

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Time and Eye Test Claims

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This menu/dashboard provides access to view/download payslips and P60s

Mini Guides

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Viewing Payslips and P60s

Download

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Video Tutorials

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Navigation and Viewing Payslips

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This menu provides training guides on how to complete requests, surveys, and e-correspondence.

Mini Guides

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Requests and Surveys

Download

Signing E-correspondence

Download

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From here, you’ll be able to:

Make expense mileage claims with/without passengers
Check the status of your claims
Check the mileage claimed for in the last 12 months

Please see the Updating Personal Information guide, in the Getting Started section for details on how to add a private vehicle.

Mini Guides

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Submitting Expenses

Download

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Video Tutorials

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Claiming Mileage

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iTrent FAQs

Answers to Your Questions – All in One Place

We’re currently developing an FAQ section based on questions raised during the live training sessions and those submitted via our FAQ form. This section will be updated regularly as new queries come in, so please check back often.

In the meantime, if you have any questions about iTrent that aren’t covered in the training guides, videos, or the FAQ section below, feel free to submit them using the button below.

[vc_btn title=”Ask us a question” style=”flat” color=”violet” size=”lg” align=”center” css=”” button_block=”true” link=”url:https%3A%2F%2Fforms.office.com%2FPages%2FResponsePage.aspx%3Fid%3DYzPKKGwnr0ig5eVw7Rvm7te4Dj58VQpJqU7pWcogNCRUMFU4Qk5OMk8wSjcxV1JOTVdBQ1c4NklJRiQlQCN0PWcu|title:Ask%20us%20a%20question|target:_blank”][vc_separator][vc_toggle title=”When downloading a payslip – where will it go?” color=”violet” custom_font_container=”tag:h6|font_size:18|text_align:left” css=”” use_custom_heading=”true”]When downloading your payslip, this will download according to your Browser settings[/vc_toggle][vc_toggle title=”Will employees get an email to say that the payslip is now available on iTrent or do they just have to remember to check?” color=”violet” custom_font_container=”tag:h6|font_size:18|text_align:left” css=”” use_custom_heading=”true”]Employees will need to log into the system to see their Payslips, they will not receive a notification.[/vc_toggle][vc_toggle title=”Will the balance information be in days or hours?” color=”violet” custom_font_container=”tag:h6|font_size:18|text_align:left” css=”” use_custom_heading=”true”]Annual Leave is held in decimal hours. [/vc_toggle][vc_toggle title=”Are bank holidays included in the total?” color=”violet” custom_font_container=”tag:h6|font_size:18|text_align:left” css=”” use_custom_heading=”true”]Yes, the bank holiday hours will be included in the total entitlement. The hours for the bank holiday will appear as booked time off, so it will not impact your remaining hours. The remaining hours will show the time that is available for you to book. [/vc_toggle][vc_toggle title=”I am part time does the salary in the salary screen reflect this?” color=”violet” custom_font_container=”tag:h6|font_size:18|text_align:left” css=”” use_custom_heading=”true”]The salary details is shown in the contract details screen. This screen shows both the FTE Salary and the Actual salary pro rated to the employees FTE [/vc_toggle][vc_toggle title=”Will managers receive a notification of all changes made by staff?” color=”violet” custom_font_container=”tag:h6|font_size:18|text_align:left” css=”” use_custom_heading=”true”]No, not all changes will be notified to managers. [/vc_toggle][vc_toggle title=”Can you amend the working week?” color=”violet” custom_font_container=”tag:h6|font_size:18|text_align:left” css=”” use_custom_heading=”true”]Only a Manager, Business Manager or Administrator, can amend working weeks. [/vc_toggle][vc_toggle title=”How do you tell if it’s a mandatory or optional field?” color=”violet” custom_font_container=”tag:h6|font_size:18|text_align:left” css=”” use_custom_heading=”true”]All mandatory fields will be prefixed with a * to indicate it is a mandatory field. [/vc_toggle][vc_toggle title=”Will leave requests automatically generate calendar entries for employees and managers?” color=”violet” custom_font_container=”tag:h6|font_size:18|text_align:left” css=”” use_custom_heading=”true”]No, leave requests will not automatically generate Outlook calendar entries for employees or managers at go-live. We will investigate the possibility of this functionality after the system is live.[/vc_toggle][vc_toggle title=”Will historical payslips be abailable within iTrent, or do we need to download all payslips from CoreHR before go live?” color=”violet” custom_font_container=”tag:h6|font_size:18|text_align:left” css=”” use_custom_heading=”true”]Please ensure you download any documents you may need from CoreHR — such as payslips and P60s — before access ends on 20 June 2025. After this date, the system will no longer be available.[/vc_toggle]